RETURNS AND EXCHANGES
Within 15 days from the date of your order, you can return a product for refund. These returns are at your own charge, the costs of re -shipping are free. NO REFUND ON SALE ITEMS.
SALE ITEMS CANNOT BE RETURNED. NO REFUND OR EXCHANGES ON SALE ITEMS.
Under which conditions can I return items ?
Products must be returned in their original packaging and condition. Incomplete products, damaged, worn or soiled will not be accepted. NO REFUND ON SALE ITEMS.
I wish you return an item, what to do ?
To return an item, please contact us via our contact form.
- Make a return request by describing the item being returned, reason for return and any comments.
- You will receive a reply within 24 hours with the procedure, with an address of the nearest distribution center to return the item to.
- Send the package to the address indicated.
The cost of return and re- shipment Are my dependents ?
Returns are made at your own charges ARNODEFRANCE supports re-shipment costs.
In case of exchange , when will I receive my new article ?
Once your return is validated, we will proceed with the exchange in the same time as an order.
In case of refund , when will it be done ?
Upon reception and confirmation of your return parcel, the refund will be made Within 15 working days and you will receive an email confirmation of payment.
My return was rejected , why ?
Your return may be refused for two reasons :
- Return made out of time (over 15 days after purchasing the item).
- Because the products must be returned in their original packaging and condition.
Incomplete products, damaged, worn or soiled are not included.
Contact us for more information. NO REFUND ON SALE ITEMS.
Can I return an item purchased online in a shop and vice versa item ?
Shops and online sales are operating independently, it is not possible to return an item that was not purchased in the same network.
My item presents a quality defect.
Despite the great care we provide to our customers orders and despite quality control we do before each shipment, it may exceptionally happen that an item has a defect in quality. In this case you have a period of 15 days (FROM THE DATE OF YOUR ORDER) to return it to us. To return an item, you must contact us via our contact form. You will receive a reply within 24 hours with the procedure.
My articles are not the ones I ordered.
Despite the care we take in preparing orders and despite quality control we do before each shipment, it may exceptionally happen that you receive an item you did not order. In this case you have a delay of 15 days (FROM THE DATE OF YOUR ORDER) to return it. Upon reception of your returned item, you will be refunded immediately. To return an item, you must contact us via our contact form. You will receive a reply within 24 hours with the procedure.
WHO IS IN CHARGE OF PAYING FOR INTERNATIONAL DUTIES AND TAXES ?
INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO DUTIES AND TAXES DEPENDING ON THE ITEM BEING SHIPPED AND THE COUNTRIES OF THE SENDING AND RECEIVING PARTIES. PAYMENT FOR ALL DUTIES AND TAXES ARE THE RESPONSABILITY OF THE BUYER OR RECEIVING PARTY AT THE TIME OF DELIVERY.
I'm a retailer, I would sell ARNODEFRANCE collection.
We invite you to contact us via our contact form.